What's wrong with Mamilla Hotel?

Why, why can't Jerusalem get a perfect hotel, one that is both luxurious and well liked, with good service and nice rooms? For those that thought that Mamilla was the answer, think again. The hotel is beautiful, but the rooms are just horrible- so many TripAdvisor reviewers complain about the design, the lack of work desks, the high closets that require poles to hang up things? And then the service? Rude, nasty, unhelpful, stupid? When driving by the hotel recently, I was horrified to note that there was one doorman at the entrance, compared to five at the David Citadel and four at the King David. This hotel is supposed to at least surpass the David Citadel! Well, excuses can be made since the hotel is still considered "new", but really, get your act together, Mamilla! Please note: Unless otherwise indicated, IsraelGuest is simply posting its own opinion, based on TripAdvisor reviews and other indicated sources. IsraelGuest representatives have not been guests of the hotels.